Quality Policy
Overview
Jihan freighters Ltd is a transport and logistics company that is committed to implement an efficient cost effective organization by establishing quality processes at all stages. The main objective is to determine, meet and exceed customers’ needs by providing quality services consistent with the requirements of ISO 9001:2015 guaranteeing customers value for money.
The main objective is achieved by: –
• An emphasis on customer satisfaction both internal and external.
• Implementing a consistent human resource policy.
• Upholding a documented quality management system in line with the requirements of ISO 9001:2015.
• Continual improvement of our services and practices.
• Upholding all relevant legal and statutory requirements governing the industry.
Our Quality Principles
Customer Focus
We are committed to understanding and meeting customer requirements while striving to exceed customer expectations. Every process and procedure is designed with customer satisfaction as the primary objective.
Leadership
Our leadership team establishes unity of purpose and direction, creating an environment where employees are fully engaged in achieving quality objectives.
Engagement of People
We recognize that competent, empowered, and engaged people at all levels are essential to enhance our organization's capability to create value.
Quality Assurance Measures
Skilled personnel, utilising communications, tracking processing software, combined with decades of experience! Through an integrated supply chain solutions, Equita drives sustainable competitive advantages to some of Australia’s largest companies.
Accurate Testing Processes
Rigorous verification procedures for all documentation,
Systematic quality checks at every stage of the logistics process,
Regular audits of operational procedures,
Continuous monitoring of service performance metrics.
Professional and Qualified Staff
Comprehensive training programs for all personne,
Regular certification and skills updates,
Performance evaluation and improvement programs,
Clear roles and responsibilities for quality outcomes.
Unrivalled Workmanship
Adherence to international best practices,
Use of proven methodologies and procedures,
Investment in modern equipment and technology,
Commitment to excellence in every task.